+91-981-108-2139 / 981-008-2139

E-Service

It’s integrated E Service software for after sale services covering below elements:
  • Deliver Efficient Customer Service - Ensure that every complaint, service call, preventive maintenance or inquiry is handled correctly and in a timely manner.
  • Increase Customer Loyalty -Impress customers with a consistently positive experience, even in the case of customer complaints.
  • Improve Internal Procedures - Provide employees with a productivity tool for managing complains, tracking due dates and delegating tasks.
  • Share Information -A common database with automated workflow and routing enables data access across the enterprise.
  • Understand Your Business -Critical information regarding customers, problems and corrective actions can be analyse in real time. Make informed decisions that will positively affect the bottom line.
  • Multi location - E - service is a cloud based web solution. Thru this you can manage work of your multiple branches sitting at one place.
  • Spares Management - Spares inventory management with tracking of spares consumed and spares sold.
  • AMC Management
  • Preventive Maintenance Schedule.
  • Extensive location wise and company wise MIS.
  • Customers, Engineers, Principals data management.
  • Complain routing from head office to respective branch head and related branch engineer.
Key Features
  • Easy to use and learn.
  • Customizable fields, forms and workflow
  • Task Report generation, e-mail integration and file attachments
  • Extensive due date tracking, reminders and escalations
  • User group security and access controls
  • Meaningful reports.
  • Custom queries that export to Excel
  • 100% Cloud-based (on-site or hosted solution available)

Our Softwares